Cancellation & Refund Policy

Before starting a project

Payment milestones, cancellation arrangements, and refund eligibility are set out in the written quote or project agreement before payment is requested.

Cancellation requests

Email support@duskquay.site with your project reference and cancellation request. We will review the stage of work and the agreed terms before confirming any amounts due or refundable.

Completed work and third-party costs

Charges for completed work and approved non-recoverable third-party expenses may be deducted where permitted by the agreement and applicable law. Any refund calculation will be explained in writing.

Processing approved refunds

The refund amount, payment route, and expected processing timeframe will be confirmed after review. Payment-provider or bank processing times may vary.

Legal rights

This policy does not limit any mandatory cancellation, refund, or consumer rights under applicable law.